Booking

Booking conditions

General information

Online bookings for a camping season are possible, in the same year, from the 2^nd Wednesday of January at 9 am.
During the high season, no single-night bookings will be accepted for campsites with two or three services.
A booking is for one stay (for example, if you book for 3 different stays, you will have 3 separate booking files).
Before the campground opens, bookings can only be made via the online booking system.
Once the campground has opened, bookings will also be accepted by phone (418-364-3992) and by e-mail (camping@carletonsurmer.com).
To confirm a booking, the client must pay the required fee by credit card (Visa or MasterCard), see the rates page for more information.
Once a booking has been confirmed, the Carleton-sur-Mer campground management agrees to hold the booked campsite until 11 am on the day after the client’s scheduled day of arrival. If we have received no notice from the camper by that time, the booking (the entire stay) will be cancelled.

Campsite priority and allocation

The Carleton-sur-Mer campground management does not recognise any acquired rights for anyone regarding the duration of a stay at the campground.
Booking a campsite does not give its occupants any priority if they should decide to extend their stay beyond the nights for which they have paid.

Booking fees and payment conditions

The booking fee is $6 (taxes included); this fee is not refundable for any reason;
When clients book a campsite, either via the secured transaction site or by phone, they must pay the following amounts:
For a booking:
Shorter than 7 days: 100% of the total cost must be paid when booking the stay;
Between 7 and 14 days: 50% of the total cost must be paid when booking the stay;
Longer than 14 days: 30% of the total cost must be paid when booking the stay.
Clients who book by phone, e-mail or in person beginning on the day the campground opens have the following payment options: cash, debit card, Visa or MasterCard credit cards, and travellers’ cheques.

Modification and cancellation conditions

A booking may be modified for the following reasons:
- A change in the date of arrival or departure;
- A change in the time of the stay;
- A change in the type of equipment used;
- A change in services (for example: for a campsite with electricity).
Any campsite changes will be accepted, subject to availability, when the modification is requested.
A $6 fee (taxes included) will be charged each time a booking is modified.
No refunds will be granted for late arrivals or early departures for reasons not related to the Carleton-sur-Mer campground.
Clients who have not arrived after their scheduled date of arrival and who have not notified campground management will have their booking cancelled and their campsite may be given to someone else.
No refunds will be given for cancellations made within 6 days of the date of the beginning of a stay.
For cancellations made prior to 7 days in advance of the date of the beginning of a stay:
- Bookings shorter than 7 nights: Full refund (minus an administrative fee)
- Bookings longer than 7 nights: 30% of the total cost of the cancelled nights is not refundable.

Reservations are possible, for the current year, from the 2nd Wednesday of January at 9 am.

Top photo credit : Magali Deslauriers