Booking

• Before the campground opening, reservations are taken only through the online booking platform.
• Once the campground has opened, bookings will also be accepted by phone (418-364-3992) and by e-mail (camping@carletonsurmer.com).
• A maximum of two reservations are allowed per transaction.
• The maximum duration of a stay is 21 days.
• During the regular season, no single-night bookings will be accepted for campsites with two or three services.
• Payment by credit card with Visa, Mastercard and American Express for online bookings. At the campground reception desk, debit cards and cash are accepted.
• Once a booking has been confirmed, the Carleton-sur-Mer campground agrees to hold the booked campsite until 11 am on the day after the client’s scheduled day of arrival. If we do not receive any notification form the camper after this time, the reservation is cancelled for the entire stay.

A maximum number is allowed on the same site:

• Number of adults included: 2
• Number of children (0-17 years) included: 4

Additional adults: $5 plus taxes per night (up to a maximum of 4 adults per site).

Examples:
2 adults, 4 children: regular rate;
Extra adult: regular rate – $5 per person;
5 adults: you will need to book 2 sites.

• A campsite offered for reservation does not give its occupant a priority to extend his stay beyond the nights that have been paid for.

• The booking fee is $6 (taxes included); this fee is not refundable under any circumstances.
• Rates are subject to change without notice.
• When the client book a campsite, he must pay the following amounts :
  • Shorter than 4 days: 100% of the total cost must be paid when booking the stay;
  • Longer than 5 days: 30% of the total cost must be paid when booking the stay.

• Fees of 6 $ (taxes included) is applied for each modification to a reservation.
• No refund will be given for late arrival or early departure.
• For a cancellation or a modification made up to 5 days before the arrival date: Full refund minus the booking fees.
• For a cancellation or a modification made 4 days or less before the arrival date: no refund.
• If the reservation had already been postponed or modified for the first time within 4 days or less before the date of the beginning of the stay: no refund.